Refund Policy

At Next Chapter Mates (NCM), we want you to feel confident in every purchase you make with us. We take pride in the quality of our products and services and are committed to ensuring you’re satisfied.

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Please read our refund policy carefully before making a purchase.

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Change of Mind

• We do not offer refunds or exchanges for change of mind.

• Please choose carefully before making your purchase.

Faulty or Damaged Items

• If your item arrives faulty, damaged or incorrect, please contact us within 14 days of delivery.

• We will offer either a replacement or a full refund once the issue is verified.

• You may be asked to provide photos of the item and packaging to help us resolve the issue quickly.

Digital Products 

• Due to the nature of digital products (downloads, memberships, or access content), all sales are final.

• Refunds are only available if you are unable to access the product due to a technical error on our end.

Process for Refunds

• Email us at nextchaptermates@gmail.com with your order number and details of the issue within 14 days of purchase.

• Once approved, refunds will be processed to your original payment method within 5–10 business days.

Questions

If you have any questions about our refund policy, please contact us at:
📧 nextchaptermates@gmail.com