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Next Chapter Mates (NCM) respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, store, and protect your information when you use our website, shop with us, or engage with our community.

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1. What We Collect

We may collect the following types of personal information when you interact with us:

• Name and contact details (email, phone number, address)

• Account login details (if you create an account)

• Payment and billing information (processed securely via third-party providers — we do not store card details)

• Any information you choose to provide through forms, messages, or community engagement (e.g. posts, comments, feedback)

We may also collect non-identifying information such as device data, browser type, and site usage through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Respond to your enquiries or support requests

• Improve our website, services, and customer experience

• Send updates, offers or newsletters (if you’ve opted in)

• Maintain a safe and supportive community environment

We will never sell or rent your personal information to third parties.

3. How We Store and Protect Your Data

• Your information is stored securely and only accessible by authorised staff.

• We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.

• If a data breach occurs, we will notify you as required by law.

4. Sharing Your Information

We may share your information only when necessary to:

• Process payments (via secure third-party payment processors)

• Deliver your orders (via shipping providers)

• Comply with legal obligations

All third parties are required to handle your data securely and in accordance with privacy laws.

5. Cookies & Analytics

• Our site uses cookies to improve your experience and track usage.

• You can disable cookies in your browser settings, but this may affect site functionality.

• We may use tools like Google Analytics to collect anonymous usage data.

6. Your Rights

You have the right to:

• Access and request a copy of the personal information we hold about you

• Request corrections or updates to your information

• Opt out of marketing emails at any time

To make a request, contact us at:
📧 nextchaptermates@gmail.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 02/10/2025